Refund & Cancellation Policy
Effective Date: January 1, 2026 • Last Updated: September 23, 2026. Clear, fair terms governing money-back guarantees, plan cancellations, and credit protection.
We stand behind the engineering precision of Zobay Rank. If our technical SEO crawler or AEO prompt tracking does not meet your operational requirements within your first 14 days of subscription, you are entitled to a full 100% hassle-free refund. No questions asked.
Our Refund & Cancellation Commitments
We believe billing should be straightforward, flexible, and fully respectful of your business timeline.
14-Day Money-Back Guarantee
For new subscribers enrolling in our Monthly or Annual SaaS plans, we provide a 14-calendar-day refund window from your initial transaction date. If our platform does not meet your expectations, request a 100% refund.
Instant Self-Serve Cancellation
You can cancel your subscription at any time directly through your workspace billing settings. No mandatory exit surveys, phone calls, or retention delays required.
Pre-Renewal Notifications
For annual plans, automated email notifications are dispatched 14 days before your billing renewal date, ensuring you always have advance notice before any recurring charge.
Permanent Credit Rollovers
On active paid plans, up to 50% of your unused monthly credit allotment rolls over to the following month. One-time top-up packs never expire as long as your workspace exists.
Subscription Cycles & Credit Preservation
How credits, renewals, and mid-cycle cancellations operate within your workspace.
Full Grace Period
When you cancel your subscription before the next invoice date, your workspace remains fully unlocked until the end of your billing cycle. No premature downgrades.
Credit Rollover Protection
Unused credits automatically rollover up to 50% of your tier allotment each month. This ensures slow audit cycles do not waste your purchased capacity.
Zero Hidden Exit Fees
We never charge cancellation fees, setup penalties, or clawbacks. You control your billing cycle directly from your self-serve profile.
How to Request a Refund
If you qualify under our 14-day policy, submitting a refund is as simple as sending a one-line email to our billing specialists.
Please include your workspace email or invoice number. Our billing specialists process refunds within 24 to 48 business hours.
Refund & Cancellation FAQ
Direct answers to common questions regarding refund timelines, credit packs, and subscription changes.
Q1.How do I request a refund under the 14-day guarantee?
Simply send an email to billing@zobay.in or support@zobay.in with your account email and workspace name. Our billing team will verify your initial payment date and process your full refund within 2 to 3 business days.
Q2.What happens to my account after I cancel my subscription?
Your workspace remains fully operational with all features, historical crawl reports, and prompt tracking active until the conclusion of your current billing cycle. Afterward, your account transitions to the Free tier without unexpected charges.
Q3.Are one-time credit top-up packs refundable?
Unused one-time credit packs can be refunded within 14 days of purchase. If credits from the pack have already been consumed in crawl jobs or AI queries, the refund is calculated on a pro-rata basis for remaining unused credits.
Q4.How long does it take for a refund to reflect on my card or bank account?
Once approved by our billing desk, refunds are dispatched immediately through our payment gateway. Depending on your financial institution, funds typically reflect in your account within 3 to 7 business days.
Risk-Free Search Intelligence with Zobay Rank
Explore our transparent subscription tiers backed by a complete 14-day satisfaction guarantee.